Contact Us
If you need any help about orders, please contact us.
Email: service@creality3d.shop
Tel: (805) 316-0806
(9:00 am to 6:00 pm on a working day in Hong Kong time zone)
If you need after-sales service and technical support, please contact us.
Email: service.creality@gmail.com
In order to help technicians find your product problems faster and assist you in solving or resending parts, please describe the problem with us and provide:
- Tell us the order number and the model of the printer and describe your problem in detail
- A clear test video or photo describing your problem
- Please send us a picture of the manufacturing code on the machine, which is similar to the attached picture.
Payment Service:
If you pay with Klarna, your Payment is processed by our partner Klarna. You will shortly receive instructions on how to complete the payment. If you have further questions about Klarna, please visit: https://www.klarna.com/us/customer-service/