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Contact Us

If you need any help about orders, please contact us.
Email: service@creality3d.shop
Tel: (805) 316-0806
(9:00 am to 6:00 pm on a working day in Hong Kong time zone)
If you need after-sales service and technical support, please contact us.
Email: service.creality@gmail.com

In order to help technicians find your product problems faster and assist you in solving or resending parts, please describe the problem with us and provide:

  1. Tell us the order number and the model of the printer and describe your problem in detail
  2. A clear test video or photo describing your problem
  3. Please send us a picture of the manufacturing code on the machine, which is similar to the attached picture.

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